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Resolved
Third-party issue: We’ve received reports that Avast/AVG antivirus is wrongly flagging our webmail pages as “potential phishing”

Started
January 24, 2023 at 5:00 PM
Status
Resolved after about 8 hours

Impact

Operational
Affected
webmail
  • Monitoring
    January 24, 2023 at 5:00 PM

    We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging webmail.tigertech.net as “potential phishing”.

    This is incorrect, which you can verify using other third-party security test sites.

    We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, we recommend that you add an “exception” or temporarily disable or bypass it (for example, on some versions you can click “Show More”, then “take me to this site anyway”).

    If you're wondering why this happens, it's because AVG has a longstanding bug where their software doesn’t recognize that webmail pages just show email messages received from other people. If AVG thinks a page includes “phishing” text, they assumes the site itself generated the phishing (even though it came from somewhere else). So their software frequently lists many sites (sometimes including our webmail pages, Gmail and Facebook) for “phishing”.

  • Resolved
    January 24, 2023 at 9:00 AM

    AVG confirmed to us that this was a “false positive”, and says “We have now cleared its reputation in our database based on the findings and removed the detection. This change may take up to 24 hours to take full effect. Please accept our apology for the inconvenience caused.”