Duration: 8 minutes

Affected Components: Customer websites

Aug 27, 19:49:00 GMT+0
Resolved - This problem has been resolved. The underlying cause was also identified, and a change was made so that it will not recur. We apologize to customers affected by this problem..

Aug 27, 19:41:22 GMT+0
Investigating - We are investigating an issue causing an outage of some customer websites and email on the web308 and web313 servers..

Duration: 6 hours and 1 minute

Affected Components: Customer websites

Aug 10, 23:58:27 GMT+0
Resolved - We have identified the cause of this problem, and it has been resolved. We apologize for customers who had their websites affected by slow performance..

Aug 10, 23:52:27 GMT+0
Investigating - We are currently investigating this incident..

Duration: 33 minutes

Affected Components: Incoming email, Customer websites

Jul 6, 05:32:35 GMT+0
Completed - The maintenance was successfully completed, and all services are operating normally..

Jul 6, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 5, 19:34:32 GMT+0
Identified - Between 10:00 PM and 11:59 PM on Sunday July 5 (Pacific time), each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 120 seconds) for websites at some point during this period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to apply Linux kernel security updates..

Duration: 13 hours and 2 minutes

Affected Components: Incoming email, Customer websites

Jun 7, 06:02:13 GMT+0
Completed - Maintenance has completed successfully and all services are running normally..

Jun 7, 05:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM on Saturday June 6 (Pacific time), some of our hosting servers will be restarted. This will cause a brief interruption of service (less than 90 seconds) for those sites at some point during this period. This will complete the maintenance begun the previous day: Servers that were not restarted during that period will be restarted during this maintenance. (Individual servers are not being restarted a second time.) Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install an updated Linux “kernel” upgrade for security reasons..

Jun 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 59 minutes

Affected Components: Incoming email, Customer websites

Jun 6, 06:59:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 6, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 05:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM Pacific time on Friday, June 5, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 90 seconds) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install an updated Linux “kernel” upgrade for security reasons..

Duration: 1 hour and 11 minutes

Affected Components: Outgoing email, webmail, tigertech.net website, Incoming email, Customer websites

May 17, 06:11:28 GMT+0
Completed - Maintenance has completed successfully, and all services are running normally..

May 17, 05:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM Pacific time on Saturday, May 16, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 90 seconds) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install an updated Linux “kernel” upgrade for security reasons..

May 17, 05:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM Pacific time on Saturday, May 16, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 90 seconds) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install an updated Linux “kernel” upgrade for security reasons..

Duration: 3 days, 3 hours and 31 minutes

Affected Components: Incoming email, Customer websites

Mar 22, 06:15:30 GMT+0
Completed - The maintenance has completed successfully, and all services are running normally..

Mar 22, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 05:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM Pacific time on Saturday, March 21, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 90 seconds) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install an updated Linux “kernel” upgrade for security reasons..

Duration: 1 hour and 13 minutes

Affected Components: Incoming email, Customer websites

Feb 20, 20:22:06 GMT+0
Resolved - This incident has been resolved..

Feb 20, 19:25:00 GMT+0
Monitoring - This incident has been resolved and all servers are operating normally. The underlying cause has been identified and changes are being made to ensure it does not recur..

Feb 20, 19:09:00 GMT+0
Identified - We are investigating an issue causing an outage of some customer websites and email on the web104, web109, and web112 servers..

Duration: 6 hours and 53 minutes

Affected Components: Outgoing email

Jan 23, 05:19:37 GMT+0
Resolved - This incident has been resolved..

Jan 22, 22:26:08 GMT+0
Monitoring - Microsoft is reporting wide spread outages with many of their services, including email: <https://status.cloud.microsoft/m365> Messages sent to any address that uses Microsoft for email are likely to be delayed until they have resolved these issues. No messages will be lost during this time..

Duration: 2 hours and 37 minutes

Affected Components: Incoming email, Customer websites

Dec 22, 08:37:00 GMT+0
Completed - The maintenance is complete and all services are working normally..

Dec 22, 07:55:59 GMT+0
Identified - The maintenance is extended until 1 AM Pacific time due..

Dec 22, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 22, 06:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM on Saturday December 21 (Pacific time), many of our hosting servers will be restarted. This will cause a brief interruption of service (around 5 minutes) for websites at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary for security reasons, as we upgrade the Linux kernel on servers that have not been restarted for other reasons within the last few months..

Duration: 10 hours and 7 minutes

Affected Components: Outgoing email

Sep 24, 06:59:00 GMT+0
Resolved - This incident has been resolved: our monitoring detected no further problems..

Sep 23, 22:08:00 GMT+0
Monitoring - This problem appears to be an issue at AOL / Yahoo that they have resolved, and our logs show that mail is now being delivered normally. If you sent an email to AOL or Yahoo that "bounced" during this time, you should be able to resend it. We will continue to monitor to make sure there's no further issue..

Sep 23, 20:52:00 GMT+0
Investigating - Our monitoring systems have detected that the AOL and Yahoo mail servers are rejecting some mail deliveries with the error message "Message not allowed - \[BL01\] Email not accepted for policy reasons". We are investigating..

Duration: 15 hours and 50 minutes

Affected Components: Outgoing email

Jun 3, 19:46:40 GMT+0
Resolved - We've seen no further problems with this, so this incident is being marked as resolved..

Jun 3, 17:17:32 GMT+0
Monitoring - Our monitoring systems show that this problem has been resolved and AT&T's servers have successfully delivered all delayed mail, although we are continuing to monitor it..

Jun 3, 03:56:23 GMT+0
Identified - Some email messages to AT&T destinations ending in @[att.net](http://att.net), @[bellsouth.net](http://bellsouth.net), and @[sbcglobal.net](http://sbcglobal.net) are being delivered very slowly or blocked by AT&T's mail servers. We've contacted AT&T about this problem and are waiting for a reply..

Duration: 38 minutes

Affected Components: Incoming email, Customer websites

Apr 28, 06:38:09 GMT+0
Completed - The maintenance has been completed and all services are operating normally..

Apr 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 28, 06:00:00 GMT+0
Identified - Between 11:00 PM and 11:59 PM on Saturday April 27 (Pacific time), a small number (around 10%) of our hosting servers will be restarted. This will cause a brief interruption of website service (less than 10 minutes) for those sites at some point during this 1 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes..

Duration: 1 hour and 59 minutes

Affected Components: Incoming email, Customer websites

Jan 22, 07:59:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 22, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 06:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM on Sunday January 21 (Pacific time), approximately 10% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades (we've performed this same update on 90% of our servers during the last 6 weeks, and this is the final group)..

Duration: 5 hours and 57 minutes

Affected Components: Incoming email, Customer websites, DNS

Jan 6, 11:56:34 GMT+0
Completed - The maintenance has completed at 3:56 AM Pacific time, and all services are running normally..

Jan 6, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 6, 06:00:00 GMT+0
Identified - Between 10:00 PM on Friday January 5 and 4:00 AM on Saturday January 6 (Pacific time), many of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades..

Duration: 4 hours and 22 minutes

Affected Components: Incoming email, Outgoing email, webmail, Customer websites

Dec 17, 10:21:40 GMT+0
Completed - The maintenance has completed at 2:20 AM Pacific time, and all services are running normally..

Dec 17, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 06:00:00 GMT+0
Identified - Between 10:00 PM on Saturday December 16 and 4:00 AM on Sunday December 17 (Pacific time), approximately 25% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades..

Duration: 21 minutes

Affected Components: Customer websites

Oct 17, 04:21:03 GMT+0
Completed - The maintenance has completed successfully and all services are running normally..

Oct 17, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 17, 04:00:00 GMT+0
Identified - Between 9:00 - 10:00 PM Pacific time, we’ll be updating the [MariaDB (MySQL) database server software](https://support.tigertech.net/mysql-version) on all our servers from [MariaDB 10.5.19 to 10.5.21](https://mariadb.com/kb/en/mariadb-10-5-21-release-notes/). The MariaDB/MySQL database stores pages for WordPress and other sites that are run by scripts. Customers should not notice any difference after this change; we’re upgrading it to a more recent version simply to make sure it’s as fast, reliable and secure as possible. We’ve been using the new version on internal and test servers for some time. At the moment the software is updated on a server, WordPress and other database-backed sites on that server will have 30-60 seconds of unavoidable “downtime”. Beyond that one-time brief interruption in service, customers should not notice any difference to how their site works..

Duration: 10 minutes

Affected Components: tigertech.net website

Oct 7, 15:20:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 7, 15:10:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 15:10:00 GMT+0
Identified - Our www.tigertech.net website will be offline for approximately 5 minutes for maintenance beginning at 8:10 AM. This will not affect the websites, email or any other service of customers we host..

Duration: 1 hour and 27 minutes

Affected Components: Incoming email, Outgoing email, tigertech.net website, Customer websites

Sep 30, 06:26:37 GMT+0
Completed - The maintenance was successfully completed as of 11:25 PM Pacific time..

Sep 30, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 30, 05:00:00 GMT+0
Identified - Between 10:00 PM and 11:59 PM Pacific time on Friday, September 29, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install a Linux “kernel” upgrade for security reasons..

Duration: 10 hours and 11 minutes

Affected Components: Incoming email, Customer websites

Sep 12, 00:20:10 GMT+0
Resolved - This incident has been resolved. The outage affected customer websites and email on the web17 server between 5:10 and 5:19 PM Pacific time. We apologize for the inconvenience this caused our customers..

Sep 12, 00:10:00 GMT+0
Investigating - We’re investigating a potential problem that may be affecting customer websites and email on the “web17” server. Other servers are not affected. We’ll have updates here soon..

Duration: 1 hour and 41 minutes

Affected Components: Incoming email, Outgoing email, webmail, Customer websites

Jul 28, 18:49:33 GMT+0
Resolved - This incident has been resolved..

Jul 28, 17:17:00 GMT+0
Monitoring - Due to a technical issue, the "web12" server was unavailable from 10:09 to 10:17 AM Pacific time. Customer with websites and email on this server were unable to connect during that time. We have resolved the issue, and we are monitoring it to ensure it does not recur..

Jul 28, 17:09:00 GMT+0
Investigating - We’re investigating a potential problem that may be affecting customer websites or email. We’ll have updates here soon..

Duration: 27 minutes

Affected Components: Customer websites, DNS

Apr 13, 20:03:03 GMT+0
Resolved - This issue has been fully resolved, and all services are operating normally..

Apr 13, 19:54:08 GMT+0
Monitoring - We have mitigated this denial of service attack against one of our customers. We’ll post an additional update when we’re sure it’s fully resolved. .

Apr 13, 19:35:53 GMT+0
Investigating - We’re investigating a potential problem (a DDoS attack) that may be affecting customer websites. We’ll have updates here soon..

Duration: 1 day, 2 hours and 26 minutes

Affected Components: DNS, Customer websites, Incoming email, Outgoing email, webmail, tigertech.net website

Mar 24, 16:06:29 GMT+0
Resolved - This problem was caused by packet loss to some parts of the Internet on a third-party "backbone connection". We changed our network routing to avoid that connection, and the problem is resolved. We'll continue to monitor it..

Mar 24, 15:40:04 GMT+0
Investigating - We’re investigating a potential problem that may be preventing some networks from reaching our servers. We’ll have updates here soon..

Duration: -8 hours

Affected Components: webmail

Jan 24, 17:00:00 GMT+0
Monitoring - We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging [webmail.tigertech.net](https://webmail.tigertech.net/) as “potential phishing”. This is incorrect, which you can verify using [other third-party security test sites](https://sitecheck.sucuri.net/results/https/webmail.tigertech.net). We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, we recommend that you add an “exception” or temporarily disable or bypass it (for example, on some versions you can click “Show More”, then “take me to this site anyway”). If you're wondering why this happens, it's because AVG has a longstanding bug where their software doesn’t recognize that webmail pages just show email messages received from other people. If AVG thinks a page includes “phishing” text, they assumes the site itself generated the phishing (even though it came from somewhere else). So their software frequently lists many sites (sometimes including our webmail pages, Gmail and Facebook) for “phishing”..

Jan 24, 09:00:00 GMT+0
Resolved - AVG confirmed to us that this was a “false positive”, and says “We have now cleared its reputation in our database based on the findings and removed the detection. This change may take up to 24 hours to take full effect. Please accept our apology for the inconvenience caused.”.

Duration: 6 minutes

Affected Components: Customer websites

Jan 17, 18:07:00 GMT+0
Resolved - .

Jan 17, 18:01:00 GMT+0
Identified - Between 10:01 and 10:07 AM Pacific time on Jan 17, 2023, customer websites hosted on the “web18" server were intermittently unavailable. This was caused by a spambot blocking rule that cause extremely high CPU load. The faulty rule has been replaced and the problem has been resolved..

Duration: 1 day

Affected Components: webmail

Oct 1, 00:00:00 GMT+0
Resolved - We've received no further reports of this problem happening, so we're marking it resolved..

Sep 30, 09:37:00 GMT+0
Monitoring - AVG tells us that the mistaken warning has been removed, and “the website is now marked as clean in the Avast virus database”. However, they also say “this change may take up to 24 hours to take full effect” on individual computers..

Sep 30, 00:00:00 GMT+0
Identified - We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging [webmail.tigertech.net](https://webmail.tigertech.net/) as “potential phishing”. This is incorrect, which you can verify using [other third-party security test sites](https://sitecheck.sucuri.net/results/https/webmail.tigertech.net). Of course, the webmail site just shows you messages received from other people, so Avast might notice that and think that the webmail site is where it came from, even though it came from somewhere else. We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, you may be able to add an “exception” or temporarily disable it..

Duration: 23 hours

Affected Components: Incoming email, Outgoing email, Customer websites, tigertech.net website, webmail

Aug 26, 15:19:00 GMT+0
Resolved - This problem was resolved at 8:19 AM Pacific time. The underlying cause of the problem has been identified and resolved, and should not recur. We apologize to our customers affected by this incident: we take reliability seriously, and don’t consider any outage normal or acceptable..

Aug 26, 14:56:00 GMT+0
Investigating - We're investigating a network outage at our data center..

Duration: 12 hours and 23 minutes

Affected Components: tigertech.net website

Dec 12, 01:41:00 GMT+0
Resolved - Between 5:18 PM and 5:41 PM Pacific time, our “My Account” control panel was intermittently unavailable. This problem has been fixed and services are operating normally; we apologize for any inconvenience this caused..

Dec 12, 01:18:00 GMT+0
Investigating - Our “My Account” control panel is intermittently unavailable. We are currently investigating this incident..