Tiger Technologies - Poor connectivity for some visitors March 24, 2023 (resolved) – Incident details

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Poor connectivity for some visitors March 24, 2023 (resolved)

Resolved
Degraded performance
Started over 3 years agoLasted 26 minutes

Affected

Incoming email

Degraded performance from 3:40 PM to 4:06 PM

Outgoing email

Degraded performance from 3:40 PM to 4:06 PM

webmail

Degraded performance from 3:40 PM to 4:06 PM

DNS

Degraded performance from 3:40 PM to 4:06 PM

tigertech.net website

Degraded performance from 3:40 PM to 4:06 PM

Customer websites

Degraded performance from 3:40 PM to 4:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This problem was caused by packet loss to some parts of the Internet on a third-party "backbone connection". We changed our network routing to avoid that connection, and the problem is resolved. We'll continue to monitor it.

  • Investigating
    UTC
    Investigating

    We’re investigating a potential problem that may be preventing some networks from reaching our servers. We’ll have updates here soon.