Tiger Technologies Status - Incident history https://www.tigertechstatus.net Tiger Technologies Fri, 20 Feb 2026 19:09:00 +0000 Partial outage on web104, web109, and web112 servers Type: Incident Duration: 1 hour and 13 minutes Affected Components: Incoming email, Customer websites Feb 20, 19:09:00 GMT+0 - Identified - We are investigating an issue causing an outage of some customer websites and email on the web104, web109, and web112 servers. Feb 20, 19:25:00 GMT+0 - Monitoring - This incident has been resolved and all servers are operating normally. The underlying cause has been identified and changes are being made to ensure it does not recur. Feb 20, 20:22:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:09:00</var> GMT+0</small><br><strong>Identified</strong> - We are investigating an issue causing an outage of some customer websites and email on the web104, web109, and web112 servers..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - This incident has been resolved and all servers are operating normally. The underlying cause has been identified and changes are being made to ensure it does not recur..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>20:22:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 20 Feb 2026 19:09:00 +0000 https://www.tigertechstatus.net/incident/cmlvb2py20ntigoe28i9z226b https://www.tigertechstatus.net/incident/cmlvb2py20ntigoe28i9z226b Mail delivery issues to Microsoft Type: Incident Duration: 6 hours and 53 minutes Affected Components: Outgoing email Jan 22, 22:26:08 GMT+0 - Monitoring - Microsoft is reporting wide spread outages with many of their services, including email: <https://status.cloud.microsoft/m365> Messages sent to any address that uses Microsoft for email are likely to be delayed until they have resolved these issues. No messages will be lost during this time. Jan 23, 05:19:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 53 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>22:26:08</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft is reporting wide spread outages with many of their services, including email: <https://status.cloud.microsoft/m365> Messages sent to any address that uses Microsoft for email are likely to be delayed until they have resolved these issues. No messages will be lost during this time..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>05:19:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 22:26:08 +0000 https://www.tigertechstatus.net/incident/cmkq0tteg00i59fxz0vgp7xa5 https://www.tigertechstatus.net/incident/cmkq0tteg00i59fxz0vgp7xa5 Brief scheduled maintenance for customer websites December 21, 2024 Type: Maintenance Duration: 2 hours and 37 minutes Affected Components: Incoming email, Customer websites Dec 22, 08:37:00 GMT+0 - Completed - The maintenance is complete and all services are working normally. Dec 22, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 22, 06:00:00 GMT+0 - Identified - Between 10:00 PM and 11:59 PM on Saturday December 21 (Pacific time), many of our hosting servers will be restarted. This will cause a brief interruption of service (around 5 minutes) for websites at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary for security reasons, as we upgrade the Linux kernel on servers that have not been restarted for other reasons within the last few months. Dec 22, 07:55:59 GMT+0 - Identified - The maintenance is extended until 1 AM Pacific time due. Type: Maintenance

Duration: 2 hours and 37 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>08:37:00</var> GMT+0</small><br><strong>Completed</strong> - The maintenance is complete and all services are working normally..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 10:00 PM and 11:59 PM on Saturday December 21 (Pacific time), many of our hosting servers will be restarted. This will cause a brief interruption of service (around 5 minutes) for websites at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary for security reasons, as we upgrade the Linux kernel on servers that have not been restarted for other reasons within the last few months..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>07:55:59</var> GMT+0</small><br><strong>Identified</strong> - The maintenance is extended until 1 AM Pacific time due..</p> ]]> Sun, 22 Dec 2024 06:00:00 +0000 https://www.tigertechstatus.net/maintenance/cm4x3an37001h7ma9uwdyxciw https://www.tigertechstatus.net/maintenance/cm4x3an37001h7ma9uwdyxciw Mail delivery issues to AOL and Yahoo Type: Incident Duration: 10 hours and 7 minutes Affected Components: Outgoing email Sep 23, 20:52:00 GMT+0 - Investigating - Our monitoring systems have detected that the AOL and Yahoo mail servers are rejecting some mail deliveries with the error message "Message not allowed - \[BL01\] Email not accepted for policy reasons". We are investigating. Sep 23, 22:08:00 GMT+0 - Monitoring - This problem appears to be an issue at AOL / Yahoo that they have resolved, and our logs show that mail is now being delivered normally. If you sent an email to AOL or Yahoo that "bounced" during this time, you should be able to resend it. We will continue to monitor to make sure there's no further issue. Sep 24, 06:59:00 GMT+0 - Resolved - This incident has been resolved: our monitoring detected no further problems. Type: Incident

Duration: 10 hours and 7 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>20:52:00</var> GMT+0</small><br><strong>Investigating</strong> - Our monitoring systems have detected that the AOL and Yahoo mail servers are rejecting some mail deliveries with the error message "Message not allowed - \[BL01\] Email not accepted for policy reasons". We are investigating..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>22:08:00</var> GMT+0</small><br><strong>Monitoring</strong> - This problem appears to be an issue at AOL / Yahoo that they have resolved, and our logs show that mail is now being delivered normally. If you sent an email to AOL or Yahoo that "bounced" during this time, you should be able to resend it. We will continue to monitor to make sure there's no further issue..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>06:59:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved: our monitoring detected no further problems..</p> ]]> Mon, 23 Sep 2024 20:52:00 +0000 https://www.tigertechstatus.net/incident/cm1fkqkqj0001rd5gqb12kl5l https://www.tigertechstatus.net/incident/cm1fkqkqj0001rd5gqb12kl5l Delayed mail delivery to AT&T destinations Type: Incident Duration: 15 hours and 50 minutes Affected Components: Outgoing email Jun 3, 03:56:23 GMT+0 - Identified - Some email messages to AT&T destinations ending in @[att.net](http://att.net), @[bellsouth.net](http://bellsouth.net), and @[sbcglobal.net](http://sbcglobal.net) are being delivered very slowly or blocked by AT&T's mail servers. We've contacted AT&T about this problem and are waiting for a reply. Jun 3, 17:17:32 GMT+0 - Monitoring - Our monitoring systems show that this problem has been resolved and AT&T's servers have successfully delivered all delayed mail, although we are continuing to monitor it. Jun 3, 19:46:40 GMT+0 - Resolved - We've seen no further problems with this, so this incident is being marked as resolved. Type: Incident

Duration: 15 hours and 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:56:23</var> GMT+0</small><br><strong>Identified</strong> - Some email messages to AT&T destinations ending in @[att.net](http://att.net), @[bellsouth.net](http://bellsouth.net), and @[sbcglobal.net](http://sbcglobal.net) are being delivered very slowly or blocked by AT&T's mail servers. We've contacted AT&T about this problem and are waiting for a reply..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>17:17:32</var> GMT+0</small><br><strong>Monitoring</strong> - Our monitoring systems show that this problem has been resolved and AT&T's servers have successfully delivered all delayed mail, although we are continuing to monitor it..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>19:46:40</var> GMT+0</small><br><strong>Resolved</strong> - We've seen no further problems with this, so this incident is being marked as resolved..</p> ]]> Mon, 3 Jun 2024 03:56:23 +0000 https://www.tigertechstatus.net/incident/clwyfv9rf331349bgn6gmpfwryy https://www.tigertechstatus.net/incident/clwyfv9rf331349bgn6gmpfwryy Brief scheduled maintenance for some websites Saturday April 27 Type: Maintenance Duration: 38 minutes Affected Components: Incoming email, Customer websites Apr 28, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 06:38:09 GMT+0 - Completed - The maintenance has been completed and all services are operating normally. Apr 28, 06:00:00 GMT+0 - Identified - Between 11:00 PM and 11:59 PM on Saturday April 27 (Pacific time), a small number (around 10%) of our hosting servers will be restarted. This will cause a brief interruption of website service (less than 10 minutes) for those sites at some point during this 1 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. Type: Maintenance

Duration: 38 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:38:09</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed and all services are operating normally..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 11:00 PM and 11:59 PM on Saturday April 27 (Pacific time), a small number (around 10%) of our hosting servers will be restarted. This will cause a brief interruption of website service (less than 10 minutes) for those sites at some point during this 1 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes..</p> ]]> Sun, 28 Apr 2024 06:00:00 +0000 https://www.tigertechstatus.net/maintenance/clvietbfg222857bsoexsjpz140 https://www.tigertechstatus.net/maintenance/clvietbfg222857bsoexsjpz140 Brief scheduled maintenance Sunday January 21 Type: Maintenance Duration: 1 hour and 59 minutes Affected Components: Incoming email, Customer websites Jan 22, 07:59:00 GMT+0 - Completed - Maintenance has completed successfully Jan 22, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 06:00:00 GMT+0 - Identified - Between 10:00 PM and 11:59 PM on Sunday January 21 (Pacific time), approximately 10% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades (we've performed this same update on 90% of our servers during the last 6 weeks, and this is the final group). Type: Maintenance

Duration: 1 hour and 59 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>07:59:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 10:00 PM and 11:59 PM on Sunday January 21 (Pacific time), approximately 10% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades (we've performed this same update on 90% of our servers during the last 6 weeks, and this is the final group)..</p> ]]> Mon, 22 Jan 2024 06:00:00 +0000 https://www.tigertechstatus.net/maintenance/clrnsbkaz21367b7mu7ckvr89a https://www.tigertechstatus.net/maintenance/clrnsbkaz21367b7mu7ckvr89a Brief scheduled maintenance January 5-6, 2024 Type: Maintenance Duration: 5 hours and 57 minutes Affected Components: Incoming email, Customer websites, DNS Jan 6, 06:00:00 GMT+0 - Identified - Between 10:00 PM on Friday January 5 and 4:00 AM on Saturday January 6 (Pacific time), many of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades. Jan 6, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 6, 11:56:34 GMT+0 - Completed - The maintenance has completed at 3:56 AM Pacific time, and all services are running normally. Type: Maintenance

Duration: 5 hours and 57 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 10:00 PM on Friday January 5 and 4:00 AM on Saturday January 6 (Pacific time), many of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>11:56:34</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has completed at 3:56 AM Pacific time, and all services are running normally..</p> ]]> Sat, 6 Jan 2024 06:00:00 +0000 https://www.tigertechstatus.net/maintenance/clqyhic5z60949bmo77ze0fhyi https://www.tigertechstatus.net/maintenance/clqyhic5z60949bmo77ze0fhyi Brief scheduled maintenance December 16-17, 2023 Type: Maintenance Duration: 4 hours and 22 minutes Affected Components: Incoming email, Outgoing email, webmail, Customer websites Dec 17, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 17, 10:21:40 GMT+0 - Completed - The maintenance has completed at 2:20 AM Pacific time, and all services are running normally. Dec 17, 06:00:00 GMT+0 - Identified - Between 10:00 PM on Saturday December 16 and 4:00 AM on Sunday December 17 (Pacific time), approximately 25% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades. Type: Maintenance

Duration: 4 hours and 22 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>10:21:40</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has completed at 2:20 AM Pacific time, and all services are running normally..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 10:00 PM on Saturday December 16 and 4:00 AM on Sunday December 17 (Pacific time), approximately 25% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to perform hardware upgrades..</p> ]]> Sun, 17 Dec 2023 06:00:00 +0000 https://www.tigertechstatus.net/maintenance/clq7d0mnf203918ceolzltrmrcv https://www.tigertechstatus.net/maintenance/clq7d0mnf203918ceolzltrmrcv MySQL scheduled maintenance Monday, October 16 2023 Type: Maintenance Duration: 21 minutes Affected Components: Customer websites Oct 17, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 17, 04:00:00 GMT+0 - Identified - Between 9:00 - 10:00 PM Pacific time, we’ll be updating the [MariaDB (MySQL) database server software](https://support.tigertech.net/mysql-version) on all our servers from [MariaDB 10.5.19 to 10.5.21](https://mariadb.com/kb/en/mariadb-10-5-21-release-notes/). The MariaDB/MySQL database stores pages for WordPress and other sites that are run by scripts. Customers should not notice any difference after this change; we’re upgrading it to a more recent version simply to make sure it’s as fast, reliable and secure as possible. We’ve been using the new version on internal and test servers for some time. At the moment the software is updated on a server, WordPress and other database-backed sites on that server will have 30-60 seconds of unavoidable “downtime”. Beyond that one-time brief interruption in service, customers should not notice any difference to how their site works. Oct 17, 04:21:03 GMT+0 - Completed - The maintenance has completed successfully and all services are running normally. Type: Maintenance

Duration: 21 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 9:00 - 10:00 PM Pacific time, we’ll be updating the [MariaDB (MySQL) database server software](https://support.tigertech.net/mysql-version) on all our servers from [MariaDB 10.5.19 to 10.5.21](https://mariadb.com/kb/en/mariadb-10-5-21-release-notes/). The MariaDB/MySQL database stores pages for WordPress and other sites that are run by scripts. Customers should not notice any difference after this change; we’re upgrading it to a more recent version simply to make sure it’s as fast, reliable and secure as possible. We’ve been using the new version on internal and test servers for some time. At the moment the software is updated on a server, WordPress and other database-backed sites on that server will have 30-60 seconds of unavoidable “downtime”. Beyond that one-time brief interruption in service, customers should not notice any difference to how their site works..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>04:21:03</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has completed successfully and all services are running normally..</p> ]]> Tue, 17 Oct 2023 04:00:00 +0000 https://www.tigertechstatus.net/maintenance/clnt7lrl311950beoelejv2hl8 https://www.tigertechstatus.net/maintenance/clnt7lrl311950beoelejv2hl8 Brief scheduled maintenance on www.tigertech.net Type: Maintenance Duration: 10 minutes Affected Components: tigertech.net website Oct 7, 15:10:00 GMT+0 - Identified - Our www.tigertech.net website will be offline for approximately 5 minutes for maintenance beginning at 8:10 AM. This will not affect the websites, email or any other service of customers we host. Oct 7, 15:10:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 15:20:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:10:00</var> GMT+0</small><br><strong>Identified</strong> - Our www.tigertech.net website will be offline for approximately 5 minutes for maintenance beginning at 8:10 AM. This will not affect the websites, email or any other service of customers we host..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:20:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 7 Oct 2023 15:10:00 +0000 https://www.tigertechstatus.net/maintenance/clng649ih6771bhojpkde36fv https://www.tigertechstatus.net/maintenance/clng649ih6771bhojpkde36fv Brief scheduled maintenance Friday September 29, 2023 Type: Maintenance Duration: 1 hour and 27 minutes Affected Components: Incoming email, Outgoing email, tigertech.net website, Customer websites Sep 30, 05:00:00 GMT+0 - Identified - Between 10:00 PM and 11:59 PM Pacific time on Friday, September 29, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install a Linux “kernel” upgrade for security reasons. Sep 30, 06:26:37 GMT+0 - Completed - The maintenance was successfully completed as of 11:25 PM Pacific time. Sep 30, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 27 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 10:00 PM and 11:59 PM Pacific time on Friday, September 29, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this 2 hour period. Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost. We apologize for the inconvenience this causes. The maintenance is necessary to install a Linux “kernel” upgrade for security reasons..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>06:26:37</var> GMT+0</small><br><strong>Completed</strong> - The maintenance was successfully completed as of 11:25 PM Pacific time..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 30 Sep 2023 05:00:00 +0000 https://www.tigertechstatus.net/maintenance/cln4xcu3t42335ozo6qhyrwmyi https://www.tigertechstatus.net/maintenance/cln4xcu3t42335ozo6qhyrwmyi Potential issue affecting customer websites or email on web17 server Type: Incident Duration: 10 hours and 11 minutes Affected Components: Incoming email, Customer websites Sep 12, 00:10:00 GMT+0 - Investigating - We’re investigating a potential problem that may be affecting customer websites and email on the “web17” server. Other servers are not affected. We’ll have updates here soon. Sep 12, 00:20:10 GMT+0 - Resolved - This incident has been resolved. The outage affected customer websites and email on the web17 server between 5:10 and 5:19 PM Pacific time. We apologize for the inconvenience this caused our customers. Type: Incident

Duration: 10 hours and 11 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>00:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating a potential problem that may be affecting customer websites and email on the “web17” server. Other servers are not affected. We’ll have updates here soon..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>00:20:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The outage affected customer websites and email on the web17 server between 5:10 and 5:19 PM Pacific time. We apologize for the inconvenience this caused our customers..</p> ]]> Tue, 12 Sep 2023 00:20:10 +0000 https://www.tigertechstatus.net/incident/clmfkggk120569baofszp2rfxo https://www.tigertechstatus.net/incident/clmfkggk120569baofszp2rfxo Potential issue affecting customer websites or email Type: Incident Duration: 1 hour and 41 minutes Affected Components: Incoming email, Outgoing email, webmail, Customer websites Jul 28, 17:09:00 GMT+0 - Investigating - We’re investigating a potential problem that may be affecting customer websites or email. We’ll have updates here soon. Jul 28, 17:17:00 GMT+0 - Monitoring - Due to a technical issue, the "web12" server was unavailable from 10:09 to 10:17 AM Pacific time. Customer with websites and email on this server were unable to connect during that time. We have resolved the issue, and we are monitoring it to ensure it does not recur. Jul 28, 18:49:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 41 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>17:09:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating a potential problem that may be affecting customer websites or email. We’ll have updates here soon..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>17:17:00</var> GMT+0</small><br><strong>Monitoring</strong> - Due to a technical issue, the "web12" server was unavailable from 10:09 to 10:17 AM Pacific time. Customer with websites and email on this server were unable to connect during that time. We have resolved the issue, and we are monitoring it to ensure it does not recur..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>18:49:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Jul 2023 17:09:00 +0000 https://www.tigertechstatus.net/incident/clkmuff1c3045fboknbx77ltg https://www.tigertechstatus.net/incident/clkmuff1c3045fboknbx77ltg Potential issue affecting customer websites or email Type: Incident Duration: 27 minutes Affected Components: Customer websites, DNS Apr 13, 19:35:53 GMT+0 - Investigating - We’re investigating a potential problem (a DDoS attack) that may be affecting customer websites. We’ll have updates here soon. Apr 13, 19:54:08 GMT+0 - Monitoring - We have mitigated this denial of service attack against one of our customers. We’ll post an additional update when we’re sure it’s fully resolved. Apr 13, 20:03:03 GMT+0 - Resolved - This issue has been fully resolved, and all services are operating normally. Type: Incident

Duration: 27 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>19:35:53</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating a potential problem (a DDoS attack) that may be affecting customer websites. We’ll have updates here soon..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>19:54:08</var> GMT+0</small><br><strong>Monitoring</strong> - We have mitigated this denial of service attack against one of our customers. We’ll post an additional update when we’re sure it’s fully resolved. .</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>20:03:03</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been fully resolved, and all services are operating normally..</p> ]]> Thu, 13 Apr 2023 19:35:53 +0000 https://www.tigertechstatus.net/incident/clgfit8u3270516b3ogl6tk8y04 https://www.tigertechstatus.net/incident/clgfit8u3270516b3ogl6tk8y04 Poor connectivity for some visitors March 24, 2023 (resolved) Type: Incident Duration: 1 day, 2 hours and 26 minutes Affected Components: DNS, Customer websites, Incoming email, Outgoing email, webmail, tigertech.net website Mar 24, 15:40:04 GMT+0 - Investigating - We’re investigating a potential problem that may be preventing some networks from reaching our servers. We’ll have updates here soon. Mar 24, 16:06:29 GMT+0 - Resolved - This problem was caused by packet loss to some parts of the Internet on a third-party "backbone connection". We changed our network routing to avoid that connection, and the problem is resolved. We'll continue to monitor it. Type: Incident

Duration: 1 day, 2 hours and 26 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>15:40:04</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating a potential problem that may be preventing some networks from reaching our servers. We’ll have updates here soon..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>16:06:29</var> GMT+0</small><br><strong>Resolved</strong> - This problem was caused by packet loss to some parts of the Internet on a third-party "backbone connection". We changed our network routing to avoid that connection, and the problem is resolved. We'll continue to monitor it..</p> ]]> Fri, 24 Mar 2023 15:40:04 +0000 https://www.tigertechstatus.net/incident/clfmpkxw687059gvnc9m6wt0c9 https://www.tigertechstatus.net/incident/clfmpkxw687059gvnc9m6wt0c9 Third-party issue: We’ve received reports that Avast/AVG antivirus is wrongly flagging our webmail pages as “potential phishing” Type: Incident Duration: 8 hours Affected Components: webmail Jan 24, 17:00:00 GMT+0 - Monitoring - We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging [webmail.tigertech.net](https://webmail.tigertech.net/) as “potential phishing”. This is incorrect, which you can verify using [other third-party security test sites](https://sitecheck.sucuri.net/results/https/webmail.tigertech.net). We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, we recommend that you add an “exception” or temporarily disable or bypass it (for example, on some versions you can click “Show More”, then “take me to this site anyway”). If you're wondering why this happens, it's because AVG has a longstanding bug where their software doesn’t recognize that webmail pages just show email messages received from other people. If AVG thinks a page includes “phishing” text, they assumes the site itself generated the phishing (even though it came from somewhere else). So their software frequently lists many sites (sometimes including our webmail pages, Gmail and Facebook) for “phishing”. Jan 24, 09:00:00 GMT+0 - Resolved - AVG confirmed to us that this was a “false positive”, and says “We have now cleared its reputation in our database based on the findings and removed the detection. This change may take up to 24 hours to take full effect. Please accept our apology for the inconvenience caused.” Type: Incident

Duration: 8 hours

Affected Components:

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging [webmail.tigertech.net](https://webmail.tigertech.net/) as “potential phishing”. This is incorrect, which you can verify using [other third-party security test sites](https://sitecheck.sucuri.net/results/https/webmail.tigertech.net). We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, we recommend that you add an “exception” or temporarily disable or bypass it (for example, on some versions you can click “Show More”, then “take me to this site anyway”). If you're wondering why this happens, it's because AVG has a longstanding bug where their software doesn’t recognize that webmail pages just show email messages received from other people. If AVG thinks a page includes “phishing” text, they assumes the site itself generated the phishing (even though it came from somewhere else). So their software frequently lists many sites (sometimes including our webmail pages, Gmail and Facebook) for “phishing”..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Resolved</strong> - AVG confirmed to us that this was a “false positive”, and says “We have now cleared its reputation in our database based on the findings and removed the detection. This change may take up to 24 hours to take full effect. Please accept our apology for the inconvenience caused.”.</p> ]]> Tue, 24 Jan 2023 17:00:00 +0000 https://www.tigertechstatus.net/incident/cldamoxxp92372apnad4hkqwsu https://www.tigertechstatus.net/incident/cldamoxxp92372apnad4hkqwsu Brief outage on “web18” server Type: Incident Duration: 6 minutes Affected Components: Customer websites Jan 17, 18:07:00 GMT+0 - Resolved - Jan 17, 18:01:00 GMT+0 - Identified - Between 10:01 and 10:07 AM Pacific time on Jan 17, 2023, customer websites hosted on the “web18" server were intermittently unavailable. This was caused by a spambot blocking rule that cause extremely high CPU load. The faulty rule has been replaced and the problem has been resolved. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>18:07:00</var> GMT+0</small><br><strong>Resolved</strong> - .</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>18:01:00</var> GMT+0</small><br><strong>Identified</strong> - Between 10:01 and 10:07 AM Pacific time on Jan 17, 2023, customer websites hosted on the “web18" server were intermittently unavailable. This was caused by a spambot blocking rule that cause extremely high CPU load. The faulty rule has been replaced and the problem has been resolved..</p> ]]> Tue, 17 Jan 2023 18:01:00 +0000 https://www.tigertechstatus.net/incident/cld0my4b26922hro82ogin1lu https://www.tigertechstatus.net/incident/cld0my4b26922hro82ogin1lu Third-party issue: We’ve received reports that Avast/AVG antivirus is wrongly flagging our webmail pages as “potential phishing” Type: Incident Duration: 1 day Affected Components: webmail Sep 30, 00:00:00 GMT+0 - Identified - We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging [webmail.tigertech.net](https://webmail.tigertech.net/) as “potential phishing”. This is incorrect, which you can verify using [other third-party security test sites](https://sitecheck.sucuri.net/results/https/webmail.tigertech.net). Of course, the webmail site just shows you messages received from other people, so Avast might notice that and think that the webmail site is where it came from, even though it came from somewhere else. We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, you may be able to add an “exception” or temporarily disable it. Sep 30, 09:37:00 GMT+0 - Monitoring - AVG tells us that the mistaken warning has been removed, and “the website is now marked as clean in the Avast virus database”. However, they also say “this change may take up to 24 hours to take full effect” on individual computers. Oct 1, 00:00:00 GMT+0 - Resolved - We've received no further reports of this problem happening, so we're marking it resolved. Type: Incident

Duration: 1 day

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging [webmail.tigertech.net](https://webmail.tigertech.net/) as “potential phishing”. This is incorrect, which you can verify using [other third-party security test sites](https://sitecheck.sucuri.net/results/https/webmail.tigertech.net). Of course, the webmail site just shows you messages received from other people, so Avast might notice that and think that the webmail site is where it came from, even though it came from somewhere else. We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, you may be able to add an “exception” or temporarily disable it..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>09:37:00</var> GMT+0</small><br><strong>Monitoring</strong> - AVG tells us that the mistaken warning has been removed, and “the website is now marked as clean in the Avast virus database”. However, they also say “this change may take up to 24 hours to take full effect” on individual computers..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We've received no further reports of this problem happening, so we're marking it resolved..</p> ]]> Fri, 30 Sep 2022 00:00:00 +0000 https://www.tigertechstatus.net/incident/cl8onyvou68683hooker6yg4uj https://www.tigertechstatus.net/incident/cl8onyvou68683hooker6yg4uj Network outage August 26, 2022 Type: Incident Duration: 23 hours Affected Components: Incoming email, Outgoing email, Customer websites, tigertech.net website, webmail Aug 26, 14:56:00 GMT+0 - Investigating - We're investigating a network outage at our data center. Aug 26, 15:19:00 GMT+0 - Resolved - This problem was resolved at 8:19 AM Pacific time. The underlying cause of the problem has been identified and resolved, and should not recur. We apologize to our customers affected by this incident: we take reliability seriously, and don’t consider any outage normal or acceptable. Type: Incident

Duration: 23 hours

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>14:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating a network outage at our data center..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>15:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This problem was resolved at 8:19 AM Pacific time. The underlying cause of the problem has been identified and resolved, and should not recur. We apologize to our customers affected by this incident: we take reliability seriously, and don’t consider any outage normal or acceptable..</p> ]]> Fri, 26 Aug 2022 14:56:00 +0000 https://www.tigertechstatus.net/incident/cl8lri91i50564xn103wvb525 https://www.tigertechstatus.net/incident/cl8lri91i50564xn103wvb525 Brief outage for “My Account” control panel Type: Incident Duration: 12 hours and 23 minutes Affected Components: tigertech.net website Dec 12, 01:41:00 GMT+0 - Resolved - Between 5:18 PM and 5:41 PM Pacific time, our “My Account” control panel was intermittently unavailable. This problem has been fixed and services are operating normally; we apologize for any inconvenience this caused. Dec 12, 01:18:00 GMT+0 - Investigating - Our “My Account” control panel is intermittently unavailable. We are currently investigating this incident. Type: Incident

Duration: 12 hours and 23 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>01:41:00</var> GMT+0</small><br><strong>Resolved</strong> - Between 5:18 PM and 5:41 PM Pacific time, our “My Account” control panel was intermittently unavailable. This problem has been fixed and services are operating normally; we apologize for any inconvenience this caused..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>01:18:00</var> GMT+0</small><br><strong>Investigating</strong> - Our “My Account” control panel is intermittently unavailable. We are currently investigating this incident..</p> ]]> Sun, 12 Dec 2021 01:18:00 +0000 https://www.tigertechstatus.net/incident/cl8lt36wb18240cln152vvjw0c https://www.tigertechstatus.net/incident/cl8lt36wb18240cln152vvjw0c