Tiger Technologies - Mail delivery issues to AOL and Yahoo – Incident details

All systems operational

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Mail delivery issues to AOL and Yahoo

Resolved
Degraded performance
Started about 2 years agoLasted 10 hours 7 minutes

Affected

Outgoing email

Degraded performance from 8:52 PM to 10:08 PM, Operational from 10:08 PM to 6:59 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved: our monitoring detected no further problems.

  • Monitoring
    UTC
    Monitoring

    This problem appears to be an issue at AOL / Yahoo that they have resolved, and our logs show that mail is now being delivered normally. If you sent an email to AOL or Yahoo that "bounced" during this time, you should be able to resend it.

    We will continue to monitor to make sure there's no further issue.

  • Investigating
    UTC
    Investigating

    Our monitoring systems have detected that the AOL and Yahoo mail servers are rejecting some mail deliveries with the error message "Message not allowed - [BL01] Email not accepted for policy reasons". We are investigating.