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Resolved
Third-party issue: We’ve received reports that Avast/AVG antivirus is wrongly flagging our webmail pages as “potential phishing”

Started
September 30, 2022 at 12:00 AM
Status
Resolved after 1 day

Impact

Operational
Affected
webmail
  • Resolved
    October 01, 2022 at 12:00 AM

    We've received no further reports of this problem happening, so we're marking it resolved.

  • Monitoring
    September 30, 2022 at 9:37 AM

    AVG tells us that the mistaken warning has been removed, and “the website is now marked as clean in the Avast virus database”. However, they also say “this change may take up to 24 hours to take full effect” on individual computers.

  • Identified
    September 30, 2022 at 12:00 AM

    We've received reports from a couple of customers that the Avast/AVG antivirus software is wrongly flagging webmail.tigertech.net as “potential phishing”.

    This is incorrect, which you can verify using other third-party security test sites.

    Of course, the webmail site just shows you messages received from other people, so Avast might notice that and think that the webmail site is where it came from, even though it came from somewhere else.

    We've reported this problem to the AVG authors, and hopefully they’ll fix it soon. In the meantime, you may be able to add an “exception” or temporarily disable it.